What to Do First Estate Checklist Centrelink & Government Banks & Accounts Super & Insurance Probate Guide Executor Guide
ℹ️ General information only — Nothing on Afterward is legal, financial, or professional advice. Do not make estate decisions based solely on this content. Always verify with the relevant government body and seek independent advice for your situation. See our full disclaimer →
Banks & Accounts

Notifying banks and financial institutions after a death in Australia

What happens to bank accounts, what documents you need, how joint accounts are handled, and how to release estate funds — the complete guide for Australian families.

🇦🇺 Australia-wide 🏦 All major banks covered 📅 Updated June 2026

Notifying banks is often the most time-consuming part of settling an estate. Most Australian banks now have dedicated bereavement teams and online portals — but each institution has its own process, and you'll often need to contact them individually.

What documents you'll need

📄
Certified death certificate — the original, issued by the state Births, Deaths and Marriages registry. Most banks require an original, not a photocopy. Order 8–10 copies.
🪪
Your photo ID — passport or driver's licence
📃
Proof of authority — the will naming you as executor, or a grant of probate, or letters of administration
💳
The deceased's account details — BSB and account number, or bank card if available
💡
Funeral expenses can usually be released early
Most Australian banks will release funds for funeral expenses directly from the deceased's account before probate is granted — even if the account is frozen. Bring the funeral invoice and ask specifically.

Step-by-step: notifying a bank

  1. 1
    Contact the bank's bereavement team
    Call the main number and ask for the bereavement or estate services team. Many banks — Commonwealth Bank, ANZ, NAB, Westpac — have dedicated teams with trained staff. You can also visit a branch in person.
  2. 2
    Ask them to freeze all sole accounts
    This prevents any further transactions and protects the estate. They may do this automatically on notification — confirm.
  3. 3
    Provide the death certificate and your ID
    This can often be done online via the bank's estate portal, by mail, or in branch. Ask the bereavement team which they prefer.
  4. 4
    Cancel all direct debits and standing payments
    Ask the bank to provide a list of all recurring payments. Cancel those that no longer apply — subscriptions, memberships, insurance premiums — and redirect any that need to continue (rent, utilities for a property) to the estate account.
  5. 5
    Cancel credit cards
    Any outstanding credit card balance becomes a debt of the estate. The credit card should be cancelled and the balance noted — it will be paid from estate funds before distribution to beneficiaries.
  6. 6
    Obtain an account balance statement for the estate
    You will need a record of the account balance at the date of death for the estate accounts and potentially for the ATO.

What happens to different account types

Account typeWhat happensAction required
Sole accountFrozen on notification — funds become part of estateNotify bank, provide death certificate, await probate
Joint account (right of survivorship)Passes automatically to surviving holderNotify bank to update records and remove deceased's name
Joint account (tenants in common)Deceased's share becomes part of the estateNotify bank; estate's share is distributed per will
Credit card (sole)Cancelled; outstanding balance is estate debtCancel card; record balance for estate accounts
Credit card (supplementary)Supplementary card is cancelled; primary account continuesNotify bank; return the supplementary card
Term depositsFrozen; funds released after probate or via small estate pathwayNotify bank; ask about penalty-free early access for estates

Australian bank bereavement contacts

🏦
Commonwealth Bank — 13 2221 → "Estate Services" or visit commbank.com.au/estateservices
🏦
ANZ — 13 13 14 → "Deceased Estates" team
🏦
NAB — 13 22 65 → request "NAB Estate Care"
🏦
Westpac — 132 032 → "Bereavement Services"
🏦
ING — 1300 464 501 → Bereavement team
🏦
Bendigo Bank — 1300 236 344 → Estates administration
Afterward
We prepare and send the bank notifications for you
Afterward can contact banks and financial institutions on your behalf — drafting letters, filing documents, and chasing responses. Log in to see which institutions we can handle digitally in minutes.
Frequently asked questions

Banks & accounts — common questions

Sole accounts are frozen when the bank is notified of the death. Funds become part of the deceased estate and are released to the executor after probate (if required). Joint accounts pass to the surviving holder automatically in most cases.

For smaller estates (typically under $50,000–$100,000 depending on the bank), most banks will release funds without requiring probate. For larger estates, probate is usually required. Ask the bank's bereavement team about their small estate pathway — they should be able to tell you upfront.

Most joint accounts in Australia have "right of survivorship" — meaning the surviving account holder automatically becomes the sole owner. The account is not frozen. You will need to notify the bank to update the records and remove the deceased's name. A death certificate is required.

Yes — most Australian banks will release funds from a frozen estate account specifically to pay funeral expenses, even before probate is granted. Bring the funeral invoice to the branch or contact the bereavement team. This is a standard exception.

Order at least 8–10 certified copies from the state Births, Deaths and Marriages registry. Most financial institutions require an original, not a photocopy or scan. You will need one per bank, per superannuation fund, one for the court (probate), and possibly others. Order extras — they are relatively inexpensive and difficult to obtain later.

Also in this guide series