Supporting Australian families through loss

We know you don't
have the headspace
for this.

You're grieving, you're confused, and suddenly there's a mountain of things to do. We know. We're here — and we'll carry as much of it as we can.

You're in the right place. We're here.

Tell us where you are and we'll be right beside you from here.

I've recently lost someone I love I want to protect my family

Free to start  ·  No legal jargon  ·  No account needed

40–60 Things to manage after losing someone — we handle the complexity
9 months Average time alone — significantly less with the right support
You're not alone 160,000 Australian families go through this every year
Hands held in comfort and support

"I had no idea where to start. Every day there was something new I'd missed. I just needed someone to tell me what to do."

— Sarah, Melbourne. Her father passed in March 2024.
🤝 160,000 Australian families face this each year
🏦 48+ institutions to notify — we guide every one
💙 A real person available whenever you need one
🇦🇺 All 8 states & territories — specific to yours
Getting started

We start by listening.

A few gentle questions — not legal ones — and Afterward builds a plan around your exact circumstances. Your state. Your role. Your family. We go at your pace, always.

1
What's brought you here today?
Whatever it is, you're in the right place. This helps us show you what matters most right now.
I've recently lost someone I love
I'm helping a family member through a loss
I want to protect my own family one day
Someone I love is very unwell
2
What state or territory are you in?
Probate rules, Centrelink processes, and some legal requirements differ depending on where you are in Australia.
NSW
VIC
QLD
WA
SA
TAS
ACT
NT
3
What was your relationship to the person you've lost?
This helps us show the right guidance — a spouse, adult child, and executor each carry different responsibilities.
I'm the executor of their will
I'm their spouse or partner
I'm their adult child
I'm a close family member
I'm a family friend helping out
4
Do you know if they had a will?
Don't worry if you're not sure — we'll help you work out the next steps either way.
Yes, I've seen the will
I think so, but I haven't found it yet
I don't think they had one
I'm not sure
5
Did they have superannuation?
Super is one of the most important and often overlooked parts of an Australian estate. It doesn't automatically go through the will.
Yes — I know the fund
Yes, but I don't know the details
I don't think so
I'm not sure

In just a few minutes, you'll have:

A plan built around your family and your situation — with someone beside you every step of the way.

We're with you →
Your plan

Everything in one place.
Nothing you don't need.

Your personalised plan, updated as you go. Every task is specific to your estate, your state, and your situation — always showing you the single most important next step.

afterward.com.au/dashboard
📋 What to do now
📁 Documents
🏦 Notify institutions
💰 Super & insurance
🏛️ Probate
👥 Family access
🗂️ My plan

Need help?
A real person is available Mon–Fri, 9am–5pm AEST.

Good morning, Sarah.
Wednesday, 19 March · Estate of Robert Nguyen
Your next step

Notify Commonwealth Bank of the death

We've prepared the letter. It takes about 10 minutes. Do this before other institutions.

Start →
Overall progress 7 of 24 tasks done
Getting startedEstate closed
Urgent — do this week See all
Notify Commonwealth Bank Urgent
Joint accounts need to be frozen within 30 days
Claim Centrelink bereavement payment 14 days left
You may be eligible for up to $3,000. Deadline applies.
Contact AustralianSuper about the death benefit
Binding nomination in place — trustee must still be notified
Register the death with VIC BDM Done
Completed 3 days ago
Coming up — next 30 days
Apply for probate (VIC Supreme Court)
Required — estate value exceeds $50,000
Notify life insurer — TAL
Policy #TL-884-22 · $350,000 policy
Lodge final tax return
Required for the financial year of death
Notify Medicare of the death
Cancel Medicare card and claim any outstanding rebates
How it works

Wherever you are,
we're already with you.

Whether grief is fresh or the estate has dragged on for months — Afterward meets you exactly where you are, and stays with you until things feel manageable again.

🌿
Planning ahead
"I want my family to be okay when I'm gone."

What you see

A calm, organised space for your wishes, your key contacts, your assets, your funeral preferences. Each section has a plain-English prompt — "Who should be called first if something happens to you?" — so nothing feels blank or intimidating.

What you do

You fill in your life — not a legal form. You nominate an executor. Write a message for your family. Upload your insurance policy. Invite your partner to view the plan. You get a reminder each year to keep it current — especially when something changes.

Afterward tells you: "Your superannuation won't automatically go to your estate — you need to complete a binding death benefit nomination with your super fund. Here's how to do it for AustralianSuper."

🤲
The first days
"I don't know where to start."

What you see

A single screen: "We're so sorry for your loss. We're here. Let's take this one step at a time." Below it, just three gentle things to do in the first 48 hours — nothing more. No overwhelming list. Not yet.

What you do

You share a little about your loved one. Afterward uses your answers to build a personalised task list. A real person from our team calls within 24 hours to check in — not to sell anything, just to make sure you're okay.

Afterward tells you: "The first thing to do is register the death with the registry of births, deaths and marriages in Victoria. It's free and takes about 20 minutes. We'll walk you through it."

⚖️
Weeks & months after
"There's still so much to deal with."

What you see

A dashboard tracking everything: tasks completed, tasks due, a clear progress tracker. Each institution — bank, insurer, Centrelink, ATO, super fund — has its own workflow with pre-filled letters, deadlines, and what to expect back.

What you do

You work through the list at your own pace. Mark tasks complete. Upload responses from institutions. When something stalls, tap "Get help with this" and someone from our team picks it up within one business day. When the estate is closed, Afterward sends a summary of everything that was done.

Afterward tells you: "You've completed 18 of 24 tasks. The remaining 6 are around the property transfer and final tax return. At this pace, the estate should be closed within 6–8 weeks."

Features

Practical help for
the moments that matter.

From the first phone call to the final transfer — every step guided, every form prepared, never leaving you to figure it out alone.

Planning ahead

Leave your family a clear picture, not a mystery.

The planning side of Afterward is a private space for everything that matters — your wishes, your assets, your key contacts, your super fund details. So the people you love never have to guess.

afterward.com.au/my-plan

Robert's plan

Last updated 14 February · Shared with Sarah Nguyen

Superannuation — AustralianSuper
Binding nomination updated Feb 2024 · Sarah Nguyen, 100%
Life insurance — TAL, policy TL-884-22
$350,000 · Beneficiary: Sarah Nguyen · Expires June 2026
Will — signed and witnessed
Stored with James Liu Solicitors · Last reviewed Jan 2024
Funeral wishes
Not yet recorded — tap to add
Sarah can view this plan but cannot edit it. Robert controls what's shared.
The first 48 hours

Three things. That's all for now.

The first days after losing someone are the hardest. We show you just three things to focus on right now — and gently hold everything else until you're ready.

afterward.com.au/now

The next 48 hours

There's a lot to deal with — but right now, only three things matter.

Register the death
VIC Births, Deaths & Marriages · Free · Takes about 20 mins · We'll walk you through it
Do first
Locate the will (or confirm there isn't one)
Check home files, their solicitor, or the NSW Trustee registry if you're unsure
Do first
Notify immediate family
Keep a record of who you've told — you may need to formally notify them of the estate later
Do first

Everything else — the bank, the super, Centrelink, the tax — can wait until next week. We'll remind you. Take your time.

Your task list

Every task, in the right order.

Tasks are organised by urgency, grouped by category, and revealed gradually — not all at once. Every task has a built-in guide, so you never need to Google who to call or what to say.

afterward.com.au/tasks
Urgent — do this week
Notify Commonwealth Bank of the death
Joint accounts are frozen; sole accounts need to be transferred to estate
Urgent
Claim Centrelink bereavement payment
You may be eligible for $3,064. Must be claimed within 14 weeks of the death.
Deadline
Super & insurance
Contact AustralianSuper — death benefit claim
$184,000 balance · Binding nomination exists · Trustee must still approve payment
This week
Claim TAL life insurance — policy TL-884-22
$350,000 policy · We've prepared the claim form · Ready to submit
This week
Already done
Register the death — VIC BDM
Completed 4 March · Certificate uploaded
Done
Funeral arranged
White Lady Funerals · 8 March
Done
Institution workflows

We tell you who to call and what to say.

Every bank, insurer, and government agency has its own step-by-step guide inside Afterward. You never have to figure out who to contact, what documents to bring, or what to expect back.

afterward.com.au/notify/commonwealth-bank

Notifying Commonwealth Bank

Takes about 10–15 minutes · Best done by phone

📞
Call CBA's bereavement team: 13 2221
Ask for the Estate Services team. They have a dedicated line — you won't need to explain everything to a general operator.

What to have ready when you call:

  • → The original death certificate (or certified copy)
  • → The will, if there is one
  • → Your ID (as the executor or next of kin)
  • → Account numbers if you have them (not essential)
✅
What happens after the call
CBA will freeze or transfer accounts and send you a confirmation letter within 5–10 business days. Come back here and mark this done — we'll update your progress.
Superannuation

Super doesn't go through the will. Most families don't know this.

Superannuation is paid by the trustee — not according to the will. Afterward explains this clearly, checks whether a nomination is in place, and guides you through making the claim.

afterward.com.au/super-claim

Claiming superannuation

AustralianSuper · Balance: $184,220

💡
Super doesn't automatically go to the estate
This surprises many people. Superannuation is paid by the trustee — not according to the will. If there's a binding death benefit nomination, the trustee follows that. If not, they decide. Either way, you need to formally notify them.

Robert had a binding nomination in place:

Beneficiary: Sarah Nguyen (spouse) — 100%
Nominated: 12 June 2021 · Expires: 12 June 2024 ⚠️ Expired — trustee has discretion

What to do:

Call AustralianSuper: 1300 300 273
Ask for the bereavement and death benefit team
Submit their death benefit claim form
We've downloaded it for you — it's in your documents folder
Get advice on the tax treatment
Because the nomination expired, the tax outcome may differ. We recommend speaking to an accountant — we can connect you with one.
Family & executor access

Everyone can see what's happening. Only the right people can act.

Share access with family members, co-executors, or your solicitor. Everyone stays informed. Roles are clear. You stay in control.

afterward.com.au/family-access

Who has access to this estate

SN

Sarah Nguyen

Spouse · Full access · Account owner

Owner
MN

Michael Nguyen

Adult child · Can view tasks · Cannot act on estate

Viewer
JL

James Liu (Solicitor)

Professional adviser · Access to documents only

Adviser
+ Invite someone else
For organisations

Your members face one of life's hardest moments.
We help them through it.

Superannuation funds, life insurers, and employers partner with Afterward to support bereaved families — reducing complaints, protecting relationships, and replacing the cost of internal bereavement teams with a better outcome.

🏛️

Superannuation funds

Death benefit claims are your most complex, emotionally charged member interaction. A poor experience generates AFCA complaints — and loses the surviving spouse's balance. Afterward guides the family through the entire process, reducing escalations and turning bereavement into a moment of trust.

~$1.4 trillion in super assets transferred at death annually in Australia
🛡️

Life & income protection insurers

A claim is paid in weeks. The estate takes 12 months. Families who only get the payout — and nothing else — remember the gap. Integrate Afterward into your claims experience and support members through everything that comes after, not just the cheque.

$14B+ in life insurance claims paid in Australia each year
👔

Employers & HR teams

Bereavement leave ends after a few days. The admin doesn't. Offering Afterward as part of your EAP or benefits package means employees have real, practical support — not just time off. It costs a fraction of a single day's lost productivity per affected employee.

1 in 4 employees are dealing with a bereavement or estate at any given time
Digital, Guided, and Concierge tiers — priced per family, not per seat.
Human support

A real person,
by your side.

Our care team knows your story, knows where you're up to, and reaches out before you have to ask. You'll never have to start from scratch or feel like just another case.

J
Jordan — Estate Support
Calls within 24 hours of getting started
"Hi Sarah, I'm Jordan from Afterward. I just wanted to check in — I can see you've just started working through Robert's estate. I won't keep you long. Is there anything on your list that feels overwhelming right now, or anything you're not sure about?"
A
Anika — Estate Support
Checks in if a task has been stuck for a while
"Hey Sarah — I noticed the AustralianSuper claim has been sitting for a while. That's completely normal — it can feel confusing. If it helps, I can walk you through the call. It usually only takes 15 minutes once you're on the line."
T
Tom — Estate Support
Flags when a professional referral makes sense
"Sarah — because Robert's estate includes a small business interest and an investment property in two different states, we'd recommend speaking with an estate solicitor. I can refer you to one we trust, and I'll brief them on where things are up to so you don't have to explain from scratch."

"You'll never feel like you're dealing with this alone. We're here for all of it."

— Afterward Care Team, available Monday to Friday
Our approach

Warm when you need warmth.
Clear when you need clarity.

Everything about Afterward is designed to feel like a trusted friend who happens to know exactly what to do — never cold, never clinical, never leaving you alone with a form.

✕ What you won't find here
"Complete your will and estate planning documents in just minutes using our easy-to-use online tool."
"As per Section 12 of the Succession Act 2006 (NSW), the executor must apply for a grant of probate..."
"Hi there! Ready to get your affairs in order? Let's go! 🎉"
"Our AI assistant can answer any questions about your estate situation."
✓ What you will
"Whatever is happening — we'll help you figure out what to do next."
"In Victoria, most estates over $50,000 need probate. Here's what that means and how to apply."
"There's a lot to deal with right now. Let's start with the three things that matter most this week."
"This one can be confusing. A real person is available if you'd like to talk it through."
💙

We lead with empathy

You're carrying something heavy. Afterward is built to lighten that load — never rushing you, never making you feel like a task to complete.

🧭

Honest and clear, always

When something needs a solicitor or an accountant, we say so plainly — and help you find the right one. No vague legal disclaimers. No jargon.

🌱

Your pace, not ours

Grief doesn't follow a schedule. Afterward doesn't either. Things appear when you're ready. There's no pressure, no countdown, no "you should have done this by now."

Get started

We're here for you.
Wherever you're starting from.

Whether you've just experienced a loss, want to protect your family's future, or you're an organisation that cares about your members — Afterward is built for you.

For individuals

I need support right now

You've recently lost someone and don't know where to begin. We'll be right beside you — a personalised plan ready in minutes, no account required to start.

Free to start Human support available from $29/month
  • Personalised estate task list
  • State-specific guidance
  • Institution notification workflows
  • Document storage
  • Family & executor access
Get started free →
Planning ahead

I want my family to be prepared

Build a complete picture of your wishes, assets, and instructions — so the people you love know exactly what to do, and nothing falls through the cracks.

$9 / month Or $89/year · Cancel any time
  • Private plan vault — your wishes, assets, contacts
  • Super & insurance nomination checker
  • Annual review reminders
  • Shared access for partner or family
  • Pre-death executor briefing
Start planning →
For organisations

Offer this to my team or members

Super funds, life insurers, and employers can offer Afterward as a benefit. White-label options available. Pricing based on member or employee count.

Custom pricing Per member or per employee
  • White-label or co-branded
  • Member/employee portal access
  • Dedicated account support
  • Reporting & analytics
  • API integration available
Talk to us →

Book a demo

See how Afterward works for your members. We'll be in touch within one business day.